Kontakt

We can help you with questions about your order, finding the right size, and our styles.

Write to us

support@nelvie.de
We will respond within 24 hours.

If you have a question about an order, please provide us with your order number and the email address you used to place the order.

Shipping and returns

You can find all information about shipping in our shipping terms.

You can initiate a return or cancellation through your customer account or the order status page. You will receive an acknowledgment of receipt and then return instructions.

Return address: NELVIE / Nuveka Limited, Zinkenstraße 22, 78661 Dietingen, Germany. If you cancel an order, you are responsible for the immediate return shipping costs. Your statutory rights regarding defective goods remain unaffected.

You can find more information and the sample cancellation form under Cancellation and returns.

You can also contact us using the following form.